TY - GEN
T1 - Comparing the effectiveness and accuracy of new usability heuristics
AU - Paz, Freddy
AU - Paz, Freddy Asrael
AU - Pow-Sang, José Antonio
N1 - Publisher Copyright:
© Springer International Publishing Switzerland 2017.
PY - 2017
Y1 - 2017
N2 - Nielsen’s usability heuristics are the most recognized assessment tool to conduct heuristic evaluations. However, in a previous study we demonstrated these principles fail to cover all aspects of usability in the emerging categories of software products. The current generation of applications is embedded of special features that are not considered by the conventional principles. For this reason, we have developed a new set of usability heuristics that provide accurate results when are used to evaluate transactional Web applications. In this paper, we present a comparative study, in which the effectiveness of our new proposal and the Nielsen’s approach are contrasted. For this purpose, two groups of students were trained in a different set of principles. Subsequently, they were requested to conduct a heuristic evaluation using the approach that was assigned. Then, the results were compared. The analysis establishes that our new proposal covers more features, is more understandable and is perceived as easy to use. Although the promising results, some improvements and more experiments are required in other scenarios.
AB - Nielsen’s usability heuristics are the most recognized assessment tool to conduct heuristic evaluations. However, in a previous study we demonstrated these principles fail to cover all aspects of usability in the emerging categories of software products. The current generation of applications is embedded of special features that are not considered by the conventional principles. For this reason, we have developed a new set of usability heuristics that provide accurate results when are used to evaluate transactional Web applications. In this paper, we present a comparative study, in which the effectiveness of our new proposal and the Nielsen’s approach are contrasted. For this purpose, two groups of students were trained in a different set of principles. Subsequently, they were requested to conduct a heuristic evaluation using the approach that was assigned. Then, the results were compared. The analysis establishes that our new proposal covers more features, is more understandable and is perceived as easy to use. Although the promising results, some improvements and more experiments are required in other scenarios.
KW - Comparative study
KW - Experimental case study
KW - Heuristic evaluation
KW - Human computer-interaction
KW - Usability heuristics
UR - http://www.scopus.com/inward/record.url?scp=84986320281&partnerID=8YFLogxK
U2 - 10.1007/978-3-319-41956-5_16
DO - 10.1007/978-3-319-41956-5_16
M3 - Conference contribution
AN - SCOPUS:84986320281
SN - 9783319419558
T3 - Advances in Intelligent Systems and Computing
SP - 163
EP - 175
BT - Advances in Human Factors and System Interactions - Proceedings of the AHFE International Conference on Human Factors and System Interactions, 2016
A2 - Nunes, Isabel L.
PB - Springer Verlag
T2 - International Conference on Human Factors and System Interactions, 2016
Y2 - 27 July 2016 through 31 July 2016
ER -