Business school student satisfaction with emergency remote teaching

Maria del Carmen Arrieta Quispe, Beatrice Avolio Alecchi

Research output: Contribution to journalArticlepeer-review

5 Scopus citations


This study analyzes Peruvian Business School students’ experiences with emergency remote teaching during the COVID-19 pandemic. We used the critical incident technique (CIT) to explore the salient factors on which students based their satisfaction and dissatisfaction with their online education. Data were collected through semi-structured interviews conducted with 27 MBA students. The results comprised 56 incidents – 25 satisfactory and 31 unsatisfactory – in the two major categories of Virtuality and the Teaching-Learning Process. This study contributes a new perspective on online education through the analysis, conducted through CIT, of the Peruvian Business School students’ experiences with online education during the COVID-19 pandemic. Some of the most relevant positive incidents included the recording of classes to review them later; the existence of Learning Management Systems to support the development of online materials; the possibility of entering online classes instead of in-person classes, as well as the flexibility with regard to location. The study allows us to determine several critical aspects in the two identified categories that should be considered when improving future online or hybrid programs.

Original languageEnglish
Pages (from-to)375-384
Number of pages10
JournalJournal of Education and e-Learning Research
Issue number4
StatePublished - 2021


  • COVID-19
  • Critical incident technique
  • E-learning
  • Emergency remote teaching
  • Online learning
  • Student satisfaction


Dive into the research topics of 'Business school student satisfaction with emergency remote teaching'. Together they form a unique fingerprint.

Cite this