TY - GEN
T1 - APLICACIÓN DE UN ENFOQUE SOCIO TÉCNICO PARA MEJORAR LA GESTIÓN DE LA CALIDAD EN UNA EMPRESA DE SERVICIOS
AU - Blanco, D. Coacalla
AU - Álvarez, J. Rau
N1 - Publisher Copyright:
© 2023 Latin American and Caribbean Consortium of Engineering Institutions. All rights reserved.
PY - 2023
Y1 - 2023
N2 - The objective is to analyze the quality management system focused on socio-technical characteristics and principles in a company dedicated to providing advisory services to improve its performance. The results of the diagnosis demonstrated that exists social aspects to improve, in which we can apply socio-technical principles such as compatibility, limit specifications, and information fluidity, wherefore, implementing socio-technical aspects was proposed; modular empowerment and autonomy, compatibility, limit specifications, fluid information, support congruence, consciousness - awareness, enrichment, and job sharing, time limitations, multifunctionality, action - research, which, are expected to reduce the human resources expenses, and improve sales, productivity, and market acceptance, and therefore generate a sustainable business for the company.
AB - The objective is to analyze the quality management system focused on socio-technical characteristics and principles in a company dedicated to providing advisory services to improve its performance. The results of the diagnosis demonstrated that exists social aspects to improve, in which we can apply socio-technical principles such as compatibility, limit specifications, and information fluidity, wherefore, implementing socio-technical aspects was proposed; modular empowerment and autonomy, compatibility, limit specifications, fluid information, support congruence, consciousness - awareness, enrichment, and job sharing, time limitations, multifunctionality, action - research, which, are expected to reduce the human resources expenses, and improve sales, productivity, and market acceptance, and therefore generate a sustainable business for the company.
KW - Business Service
KW - Performance
KW - Quality Management System
KW - Social Aspects
KW - Socio Technical System
UR - https://www.scopus.com/pages/publications/85172316506
M3 - Contribución a la conferencia
AN - SCOPUS:85172316506
T3 - Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology
BT - Proceedings of the 21st LACCEI International Multi-Conference for Engineering, Education and Technology
A2 - Larrondo Petrie, Maria M.
A2 - Texier, Jose
A2 - Matta, Rodolfo Andres Rivas
PB - Latin American and Caribbean Consortium of Engineering Institutions
T2 - 21st LACCEI International Multi-Conference for Engineering, Education and Technology, LACCEI 2023
Y2 - 19 July 2023 through 21 July 2023
ER -