A systematic review of user experience evaluation methods in information driven websites

Ana Cecilia Ten, Freddy Paz

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

8 Scopus citations

Abstract

Information driven websites main goal is to provide updated and relevant content to the user according to business goals. Website’s user experience evaluation differs from transactional web applications such as e-commerce, e-banking or travel because in addition to usability and accessibility; aesthetics, content, trust and persuasion must be considered for project success. However, since user experience is an emergent field with several frameworks and methods, it’s necessary to evaluate which ones have been used previously. This paper presents the results of a systematic review aimed to identify the state of the art in methods, tools and criteria used to evaluate the user experience in information driven websites.

Original languageEnglish
Title of host publicationDesign, User Experience, and Usability
Subtitle of host publicationTheory, Methodology, and Management - 6th International Conference, DUXU 2017 Held as Part of HCI International 2017, Proceedings
EditorsWentao Wang, Aaron Marcus
PublisherSpringer Verlag
Pages492-506
Number of pages15
ISBN (Print)9783319586335
DOIs
StatePublished - 2017
Event6th International Conference on Design, User Experience, and Usability, DUXU 2017, held as part of the 19th International Conference on Human-Computer Interaction, HCI 2017 - Vancouver, Canada
Duration: 9 Jul 201714 Jul 2017

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume10288 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference6th International Conference on Design, User Experience, and Usability, DUXU 2017, held as part of the 19th International Conference on Human-Computer Interaction, HCI 2017
Country/TerritoryCanada
CityVancouver
Period9/07/1714/07/17

Keywords

  • Method
  • Systematic review
  • Usability
  • User experience
  • Website

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