A novel prediction model for educational planning of human resources with data mining approach: a national tax administration case study

Human resources training is considered an effective solution in empowering human resources. Organizations try to have effective educational planning for this precious resource by identifying shortcomings through a need assessment. This study provides a model based on organizational data analysis to achieve a unique and appropriate training planning for each staff. Therefore, job performance, organizational promotion and lay-off have become the basis for staff training planning. For this purpose, the tax assessor’s information was investigated. Then, the CRISP-DM methodology was selected, and the project was implemented. Furthermore, a decision tree model was selected to extract unknown rules and patterns in the educational decision-making staff; the neural network model was selected as the predictive model to predict the target variables. The results revealed the decision tree for predicting job performance variables and organizational promotion status, and the neural network model was more effective in predicting service lay-off variables.